Technical Support Specialist

About the role

Join a fast‑growing AI‑powered customer communications platform as a Technical Support Specialist based in Switzerland. You will act as a second‑level support resource, troubleshooting complex issues across telephony, messaging, integrations, APIs, analytics and AI features.

Key responsibilities

• Own escalated technical investigations and deliver effective customer support.
• Debug platform integrations, APIs, telephony configuration, messaging, analytics and AI‑powered features.
• Lead live troubleshooting sessions and translate technical findings into clear guidance.
• Collaborate with Product, Engineering and external partners to reproduce bugs and improve platform reliability.
• Train frontline teams, create internal documentation and contribute to continuous improvement.

Required profile

• Experience in a technical support role within a SaaS, telecommunications or platform‑based company.
• Strong analytical and troubleshooting skills with the ability to manage multiple investigations.
• Excellent written and verbal communication in English and a customer‑focused mindset.

Required skills

• APIs and webhooks, hands‑on experience with Postman or similar tools.
• Browser developer tools and HAR file analysis.
• CRM integrations (Salesforce, HubSpot, Zendesk, Zoho, Monday.com).
• Messaging technologies (SMS, MMS, WhatsApp).
• Observability tools (Datadog) and analytics platforms (Looker).
• Atlassian suite (Jira, Confluence).

What we offer

• Remote working opportunity.
• Competitive salary package and benefits.
• Work‑life balance and a supportive, multicultural environment.
• Fast‑paced, entrepreneurial culture with continuous learning and professional development.