Warehouse Commercial & Dispatch Manager

About the role

A commercially oriented Warehouse & Dispatch Manager is sought to manage customer order execution from the warehouse through to final dispatch and invoicing. The role requires strong coordination across inventory, delivery documentation, transportation, SAP processing and commercial accuracy. The person must be fully available to work also from North Milan, depending on operational needs. Physical picking, loading and movement of goods is done by warehouse operators.

Key responsibilities

• Review customer orders and plan dispatches according to stock availability, customer requirements and agreed delivery schedules
• Monitor stock availability in SAP and coordinate with warehouse operators for correct material allocation and preparation
• Prepare delivery notes, challans, DDTs and other dispatch and transportation documents
• Arrange transportation, coordinate pickup and delivery schedules and maintain relationships with transporters
• Negotiate freight quotations, select transport options and monitor transportation costs
• Manage SAP activities for deliveries, dispatches, goods movements and invoicing
• Prepare accurate customer invoices in SAP with correct prices, quantities, VAT and commercial conditions
• Coordinate with Customer Service/Sales, warehouse operators and transporters for timely dispatches
• Monitor pending orders, undelivered quantities, discrepancies, documentation and invoicing status, and resolve exceptions promptly
• Maintain dispatch, freight and inventory reports and coordinate with Sales, Finance, Customer Service and Management

Required profile

• Experience in commercial operations, order management, dispatch, logistics coordination, inventory control or accounting-related warehouse operations
• Experience negotiating with transporters and logistics companies
• Good understanding of inventory and order-to-invoice processes
• Ability to coordinate multiple customer orders and priorities independently
• Availability to work also from North Milan when required

Required skills

• Strong working knowledge of SAP (sales, delivery, inventory and invoicing)
• Solid understanding of customer invoicing, VAT, delivery documentation and commercial transactions
• Good working knowledge of English; Italian highly desirable
• Strong Excel and general computer skills
• High accuracy and attention to commercial documentation

Candidates apply through the Manpower website by registering and uploading their CV.