4PL Freight Planner

About the role

The 4PL Freight Planner will act as the primary liaison between customers and the logistics network, ensuring end‑to‑end shipment execution meets all regulatory and customer requirements. You will be responsible for coordinating transportation, handling documentation, and maintaining quality standards across the supply chain.

Key responsibilities

• Serve as the main point of contact for customers and internal stakeholders, coordinating daily operational activities.
• Manage and monitor complete shipment execution, ensuring compliance with customer specifications and GDP/GxP standards.
• Review shipment orders, arrange transportation, and coordinate with carriers, agents, and other partners.
• Prepare and verify shipment documentation, adhering to international transport, customs, and Dangerous Goods regulations.
• Identify, investigate, and resolve operational issues, non‑conformities, complaints, and claims.
• Handle shipment invoicing, validate supplier charges, and ensure accurate financial closure.
• Produce customer reports, operational analyses, KPIs, and other required documentation.
• Support continuous‑improvement projects and process enhancements.

Required profile

• 1–3 years of experience in international freight forwarding.
• Fluent oral and written English.
• Proven experience in customer‑service oriented logistics, preferably in the pharmaceutical or life‑science sector.
• Familiarity with GDP/GxP regulations and Dangerous Goods handling.

Required skills

• GDP/GxP compliance knowledge
• Dangerous Goods regulations handling
• International transport and customs documentation
• Shipment invoicing and accounting