Account Manager – Medical Communications

About the role

The Account Manager will act as the primary point of contact for medical communications accounts and events, building trusted client relationships and delivering high‑quality, science‑driven solutions. This hybrid role combines account management with event coordination, supporting both routine projects and more complex initiatives under senior guidance.

Key responsibilities

• Serve as day‑to‑day liaison for assigned accounts and events, providing consultancy across the full event lifecycle.
• Develop and execute Key Account Plans, scopes of work, and engagement strategies while identifying organic growth opportunities.
• Monitor project timelines, quality, and financials; maintain accurate CRM records and ensure timely monthly reporting.
• Collaborate with Medical Account Leads and senior client service colleagues to align scientific content, logistics, and strategic objectives.
• Gather client feedback, flag risks early, capture post‑event learnings, and contribute to continuous improvement.
• Coordinate with external agencies, venues, travel partners, and production suppliers to ensure aligned timelines and quality delivery.
• Manage participant communications, registration, travel, contract administration, and honoraria in compliance with FMV principles and transparency regulations.
• Travel to events and client meetings as required, including occasional weekend travel.

Required profile

• Native or near‑native proficiency in German and English.
• Bachelor’s degree and at least 2 + years in a medical communications agency (Senior Account Executive) or 3 + years in project/account management.
• Strong understanding of the medical communications landscape and governing body guidelines.
• Proven ability to manage multiple accounts and projects simultaneously.

Required skills