Advisory Solution Consultant - CRM & Agentic AI

About the role

ServiceNow is hiring an Advisory Solution Consultant for CRM and Agentic AI covering the Switzerland market. The consultant acts as the technical face of a new, proof-based way of selling: instead of scripted demos, the consultant embeds with the customer, runs deep Discovery to isolate one high-value problem, and builds a working Proof of Value (POV) on the customer's own data using Agentic workflow capabilities. The role supports quarterly and annual sales objectives for the region.

Key responsibilities

• Partner with Sales as the embedded technical lead to drive transformational CRM opportunities.
• Lead rigorous Discovery to isolate a single, high-value problem and map the customer's data, systems and desired outcome.
• Keep product demonstration minimal, using it only to establish credibility and set up the POV.
• Secure customer sponsorship for a POV and build it as an embedded engineer, configuring Agentic workflows against the customer's environment.
• Translate POV outcomes into an executive value narrative that defines the path to enterprise-wide adoption.
• Work with Product Management to shape Agentic workflows, integrations (e.g. ERP) and AI-driven capabilities based on field learnings.
• Ensure each engagement complies with regional data privacy laws, security expectations and enterprise compliance standards.
• Codify reusable POV assets, Discovery frameworks and workflow patterns so the approach can scale.
• Represent the company at enterprise events, technology forums and leadership summits.

Required profile

• 10+ years of pre-sales solution consulting or sales engineering experience, with a shift toward Discovery-led, proof-based selling.
• Demonstrated experience building or delivering POVs, prototypes or hands-on technical engagements.
• Proven track record with large organizations and earning executive sponsorship.
• Ability to work in cross-functional, global teams with Sales, Product and delivery.

Required skills

• Deep hands-on experience in CRM and customer experience, including service, sales, lead and opportunity management.
• Practical understanding of Agentic workflows and AI-driven automation applied to CRM problems.
• Proficiency with the ServiceNow platform or strong technical expertise with cloud software solutions.
• Experience collaborating with product management, product marketing, partners and professional services.