Client Director

About the role

You will be responsible for renewals and upsells across Nexthink's largest and most prestigious existing accounts. The role involves executive relationship management and leading virtual teams that include Solution Sales, Consulting, Support, and Professional Services to deliver outstanding customer experiences.

Key responsibilities

• Provide strategic leadership to clients and act as the primary relationship manager.
• Collaborate with Nexthink solution teams to design solutions aligned with customers' strategic outcomes.
• Manage all executive relationships between Nexthink and assigned clients.
• Oversee worldwide development of assigned accounts, including deployment of global resources.
• Build trust and multi‑tiered relationships from project/IT teams up to C‑level executives.
• Develop clear roadmaps and capabilities across client and Nexthink teams to enhance the customer experience.
• Achieve financial targets for licenses, renewals, and professional services.
• Lead virtual cross‑functional teams to ensure successful delivery and adoption.

Required profile

• 10+ years of experience selling enterprise technology in a fast‑paced, competitive market.
• 2+ years as a Client Director or equivalent role with multi‑million‑dollar sales solutions and executive‑level relationship management.
• Previous sales experience in IT Service Management or IT Operations Management.
• Strong drive to succeed and disciplined time/resource management.
• Quick learner with the ability to establish credibility rapidly.
• Fluent in English and French; German is a plus.