Community Manager (80% Part‑Time)

About the role

We are looking for a proactive Community Manager to lead and grow the Switzerland Innovation Park Basel Area community at our Main Campus in Allschwil. Working 80% of a full‑time schedule, you will combine high‑quality community experience with business development activities to increase site occupancy and service growth.

Key responsibilities

• Serve as the primary contact for residents, partners and prospective members.
• Design, organise and deliver events and networking initiatives that encourage collaboration and knowledge exchange.
• Lead onboarding, engagement, retention and qualification of community members and prospects.
• Support acquisition activities, including site visits, presentations, customer‑journey management and contract negotiations.
• Boost community visibility in partnership with Marketing & Communications.
• Contribute to occupancy targets and the commercial development of the site.
• Collect and structure community feedback to inform product, service and site improvements.
• Deputise for the Manager Operational Services when required, handling front‑office and event administration.
• Collaborate with cross‑functional teams to support ecosystem growth.

Required profile

• Degree in business administration, hotel administration or a related field.
• At least 5 years of experience in community management, customer relations, business development, hospitality or a similar client‑facing role.
• Strong interest in innovation ecosystems, entrepreneurship and technology or life‑science environments.
• Customer‑oriented, hands‑on, solution‑focused and commercially driven.
• Open, engaging and confident personality.

Required skills

• Community event planning and execution.
• Stakeholder relationship management.
• Business development and acquisition support.
• Feedback collection and analysis.