Customer Success Agent – German & Spanish (B2) – Madrid/Valencia

About the role

We are seeking enthusiastic Customer Success Agents who are fluent in German and have at least a B2 level in Spanish. The role is based on‑site in either Madrid or Valencia, offering you the chance to work in a vibrant, collaborative environment while helping customers achieve their goals.

Key responsibilities

• Provide timely and effective support to customers via phone, email, and chat.
• Resolve inquiries, troubleshoot issues, and ensure a high level of customer satisfaction.
• Collaborate with internal teams to relay feedback and improve service processes.
• Maintain accurate records of interactions and follow‑up actions.

Required profile

• Fluency in German and a solid B2 proficiency in Spanish.
• Strong communication skills and a passion for helping people.
• Ability to work flexible shifts, including morning, afternoon, and night (Madrid only).

Required skills

• Excellent verbal and written language abilities in German and Spanish.

What we offer

• Choice of two attractive locations: Madrid or Valencia.
• Competitive base salary (€22,800 in Madrid, €20,800 in Valencia) plus an annual variable component of €1,200.
• Flexible shift options to match personal preferences.
• A dynamic, on‑site team environment that encourages networking and professional growth.