Customer Success Agent – German & Spanish (B2) – Madrid/Valencia
Savior Artigos Texteis Lda · Zurich
Description du poste
About the role
We are seeking enthusiastic Customer Success Agents who are fluent in German and have at least a B2 level in Spanish. The role is based on‑site in either Madrid or Valencia, offering you the chance to work in a vibrant, collaborative environment while helping customers achieve their goals.
Key responsibilities
- Provide timely and effective support to customers via phone, email, and chat.
- Resolve inquiries, troubleshoot issues, and ensure a high level of customer satisfaction.
- Collaborate with internal teams to relay feedback and improve service processes.
- Maintain accurate records of interactions and follow‑up actions.
Required profile
- Fluency in German and a solid B2 proficiency in Spanish.
- Strong communication skills and a passion for helping people.
- Ability to work flexible shifts, including morning, afternoon, and night (Madrid only).
Required skills
- Excellent verbal and written language abilities in German and Spanish.
What we offer
- Choice of two attractive locations: Madrid or Valencia.
- Competitive base salary (€22,800 in Madrid, €20,800 in Valencia) plus an annual variable component of €1,200.
- Flexible shift options to match personal preferences.
- A dynamic, on‑site team environment that encourages networking and professional growth.
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Savior Artigos Texteis Lda
Zurich
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