Customer Support Representative

About the role

As a Customer Support Representative you will be the main point of contact for customers, ensuring high‑quality service throughout the entire journey. You will combine communication with order and service coordination in a system‑driven environment.

Key responsibilities

• Serve as the first point of contact via phone, email and digital channels for inbound service and order inquiries.
• Own and coordinate the order management process from quotation through invoicing.
• Handle returns, warranty cases, pricing requests and order status updates.
• Coordinate service activities with field service technicians and keep customers informed.
• Maintain and update customer, order and service data in CRM (Salesforce) and ERP (SAP) systems.
• Create and manage service cases, maintenance contracts and related documentation.
• Ensure all customer interactions are properly documented and tracked.
• Collaborate closely with Sales, Service, Finance and Logistics to ensure smooth operations.
• Support inside‑sales activities and contribute to data quality and administrative tasks.

Required profile

• 1–3 years of professional experience in customer service, order management or inside sales, preferably in a technical or industrial environment.
• Strong communication skills with a clear customer‑oriented mindset.
• Structured and reliable working style with the ability to coordinate multiple tasks in a dynamic environment.
• Solution‑oriented thinking combined with high ownership and commitment.
• Fluent German and solid English.

Required skills

• Proficiency with digital tools and MS Office.
• Experience with CRM systems (e.g., Salesforce) and/or ERP systems (e.g., SAP, LN) is a plus.

What we offer

• A dynamic, international working environment.
• A central role with high visibility across different teams.
• Modern workplace and flexible working conditions.