Deskside Support Technician – Onsite & Remote

About the role

HCLTech is looking for a Deskside Support Technician to join its Versoix office. You will provide on‑site and remote technical assistance to end users, VIPs and internal staff across a range of hardware, software and networking equipment.

Key responsibilities

• Take end‑to‑end ownership of user incidents and service requests, logging and tracking them in ITSM tools such as ServiceNow, Remedy, HP Service Manager or Peregrine Service.
• Deliver on‑site “Smart Hands” support, including hardware setup, software orientation and coordination with off‑site technical teams.
• Provide training and orientation on hardware and software usage for end users.
• Support VIP users with priority handling and personalized assistance.
• Maintain hardware and software asset inventory, including disposal of obsolete equipment.
• Collaborate with networking, server and telecom specialists to resolve complex issues.

Required profile

• Minimum 3 years of hands‑on field support experience.
• Strong customer‑service orientation with the ability to interact with users at all levels.
• Excellent written and verbal communication skills in English and the local language.
• Detail‑oriented, self‑motivated and able to work independently or as part of a team.
• Proven ability to manage multiple incidents simultaneously while maintaining high service quality.

Required skills

• Windows operating systems: Windows 11, Windows 10, Windows 7, Windows XP.
• Windows Server platforms: 2003, 2008, 2013.
• iOS device support.
• Microsoft Office suite (Outlook, Word, Excel).
• Installation, configuration and troubleshooting of Microsoft operating systems.
• Experience with ITSM ticketing tools (ServiceNow, Remedy, HP Service Manager, Peregrine Service).
• Hardware/software asset inventory management.
• Break/Fix troubleshooting for desktop and peripheral equipment.