Desktop EUC Level 1 Support Technician

About the role

We are looking for a Desktop EUC Level 1 Support Technician to deliver day‑to‑day desktop assistance to end‑users across the organization. The role combines local, walk‑up and remote support, handling inbound calls, troubleshooting hardware, software and application issues, and documenting all actions in the ticketing system.

Key responsibilities

• Provide first‑line desktop support via phone, email, walk‑up and remote sessions.
• Diagnose and resolve hardware, software and peripheral problems on PCs, laptops and mobile devices.
• Process PC fulfilment tasks such as Autopilot deployment, re‑imaging and asset import.
• Manage PC and mobile asset inventory using ServiceNow, including asset lifecycle stages.
• Handle software provisioning, printer configuration and miscellaneous service requests.
• Escalate complex issues to supervisors while ensuring consistent service across all shifts.

Required profile

• Experience in “smart hands” support and end‑user computing environments.
• Strong communication skills and ability to document troubleshooting steps clearly.
• Familiarity with IT hardware and software asset management processes.

Required skills

• ServiceNow (asset management module)
• Microsoft Office suite
• Windows operating system
• iOS troubleshooting
• PC and mobile asset management
• Autopilot deployment, re‑imaging, PC diagnostics
• Software installation and printer configuration