Desktop Support Engineer – On‑site in Geneva

About the role

We are looking for a Desktop Support Engineer to join our on‑site IT services team in Geneva. You will be the first point of contact for end‑users, ensuring their hardware, software and network environments run smoothly.

Key responsibilities

• Provide first‑level support for desktops, laptops, peripherals and network connectivity on‑site.
• Diagnose and resolve hardware, software and network issues.
• Use remote support tools and ticketing systems to log incidents, track progress and escalate complex cases.
• Assist with installation, configuration and maintenance of desktop systems and related hardware.
• Coordinate with higher‑tier support teams for escalations and follow‑up.
• Maintain an up‑to‑date inventory of IT assets and document support activities.

Required profile

• Proficiency with Windows operating systems and desktop management.
• Hands‑on experience troubleshooting hardware and network problems.
• Familiarity with remote support tools and ticketing platforms.
• Customer‑service orientation and strong problem‑solving abilities.
• Ability to work on‑site in Geneva and participate in rotational support schedules.

Required skills

• Windows OS
• Desktop management
• Hardware troubleshooting
• Network troubleshooting
• Remote support tools
• Ticketing systems
• Active Directory (preferred)
• IT asset management (preferred)

What we offer

• Dynamic, supportive team environment in Geneva.
• Professional growth through diverse IT support challenges.
• Collaborative workplace fostering innovation.