Freelance Onsite Support Technician

About the role

We are looking for a Freelance Onsite Support Technician to provide first‑ and second‑level assistance to our client’s users. You will work directly on‑site, handling workstation, mobile device and peripheral issues while ensuring a high level of customer service.

Key responsibilities

• Deliver first and second level support for workstations and mobility devices.
• Install, replace, relocate or remove hardware components such as monitors, printers, scanners and docking stations.
• Troubleshoot hardware and software incidents on Windows PCs and Apple iOS devices.
• Support mobile devices (iPad, iPhone) and local network printers.
• Receive, inventory, and prepare spare parts and materials for installation.
• Maintain documentation, monitor production dashboards and report KPIs.
• Process incidents and requests following ITIL ticketing procedures.

Required profile

• 1‑3 years of onsite IT support experience in a large enterprise environment.
• Strong customer‑service orientation with good communication skills in English and Dutch; French is a plus.
• Ability to work independently, organized and pragmatic.
• Motivation to learn and improve continuously.

Required skills

• Windows operating system and Office 2016/365.
• Microsoft Teams, mail and collaboration tools.
• Basic knowledge of iOS (iPhone) and iPad.
• ITIL incident/request processing.
• Inventory management and reporting.