Global BPO Performance Excellence Leader

About the role

The Global BPO Performance Excellence Leader will act as the business authority for operational excellence across Johnson & Johnson MedTech’s global distribution network. This senior position drives the definition, governance and continuous improvement of global operational standards.

Key responsibilities

• Define and deploy global operational standards across all distribution centre sites, ensuring consistency for both J&J‑owned and 3PL‑operated facilities.
• Own global standards and governance for site master planning, Lean and visual management, health, safety, quality, EHS, performance management, SLAs and packaging optimisation.
• Lead internal and external benchmarking, develop Cost‑to‑Deliver/Serve models and provide data‑driven insights for performance optimisation.
• Establish and lead global communities of practice, promote a culture of innovation and continuous improvement.
• Act as Global Business Process Owner, approve standards, manage deviations and ensure alignment with customer‑centric outcomes.
• Build and lead a high‑performing global team, drive talent development, succession planning and champion diversity and inclusion.

Required profile

• 12‑15+ years of progressive experience in supply chain operations, operational excellence or distribution/warehouse management.
• Bachelor’s degree required; Master’s degree in Supply Chain, Engineering, Business or related field preferred.
• Proven track record deploying operational standards across global logistics networks, preferably in medical device, pharmaceutical or other regulated industries.

Required skills

• Lean Six Sigma Black Belt (or equivalent).
• APICS, CSCP or equivalent supply‑chain certification.
• Expertise in benchmarking, cost‑to‑serve modelling and continuous‑improvement methodologies (Lean, Six Sigma).