Global Commercial & Customer Experience Capability & Enablement Leader

About the role

This senior position leads the global capability and enablement function for commercial and customer‑facing teams. Based in Meyrin, the leader will translate business priorities into scalable solutions that improve margin, conversion, service levels and overall customer outcomes.

Key responsibilities

• Define and execute a global capability and enablement strategy aligned with commercial and operational goals.
• Identify performance gaps (e.g., margin, conversion, service levels) and design targeted behavior‑change initiatives.
• Embed role‑based enablement into daily execution to drive behavior change at scale.
• Align commercial and customer‑facing teams, strengthen handoffs, and improve end‑to‑end customer outcomes.
• Design integrated solutions that combine capability, behaviors, ways of working, tools and processes.
• Establish pragmatic governance for consistency, scalability and disciplined execution.
• Measure success through business outcomes rather than learning metrics.
• Build and lead a high‑performing global team.

Required profile

• Proven track record of delivering measurable business impact such as margin improvement, higher conversion rates, better customer outcomes or reduced cycle times.
• Experience in commercial enablement, customer operations and performance transformation.
• Deep understanding of commercial and customer‑facing operations across the end‑to‑end value chain.
• Ability to translate business challenges into scalable capability and behavior‑change solutions.
• Business‑first, problem‑led mindset (not solely training‑focused).
• Strong influence skills with senior stakeholders in global, matrixed environments.
• Experience leading global teams.

Required skills

What we offer

• Opportunity to shape global commercial performance and customer experience.
• Leadership of a high‑impact, cross‑functional global team.
• Strategic influence across sales, application development, logistics, order management and customer service.