Group Key Accounts & Customer Experience Manager

About the role

Vetropack is seeking a Group Key Accounts & Customer Experience Manager to shape strategic account management, drive commercial excellence and enhance customer experience across its international operations.

Key responsibilities

• Lead development and continuous improvement of Key Account Management practices, including strategic planning and governance.
• Design and oversee sales capability programs such as training, pricing excellence and commercial initiatives.
• Partner with HR to develop commercial talent, reduce time‑to‑revenue and ensure sales process adherence.
• Drive cost‑to‑serve, value‑based selling and margin expansion initiatives.
• Champion customer excellence, manage Voice of Customer programs and improve NPS.
• Collaborate with sales leadership to build a robust opportunity pipeline and sustain revenue growth.
• Lead digital transformation of Sales & Marketing, optimizing CRM and adopting engagement tools.
• Prepare strategic presentations and reports for senior leadership on commercial performance.

Required profile

• Proven expertise in leading key accounts and delivering strategic growth.
• More than 7 years of sales experience, including at least 3 years in a key‑account leadership role.
• Strong project‑management capabilities to lead complex, cross‑functional initiatives.
• Fluent English (C1) with excellent interpersonal and communication skills.
• Ability to influence stakeholders at all levels and build lasting business relationships.

Required skills

• Proficiency with CRM systems.
• Experience using digital sales tools.

What we offer

• International exposure across multiple Vetropack locations in Europe.
• Travel opportunities providing market‑specific experience.
• Extensive learning and development via a dedicated LMS.
• Clear career growth and professional development paths.
• Supportive, multicultural work environment.
• Competitive compensation and benefits package.