Head of Account Operations – Amazon PPC Agency

About the role

A fast-growing international e-commerce company scaling multiple brands on Amazon is looking for an experienced Head of Account Operations to lead its PPC, Account Management, CSM and Catalogue Coordination functions. This is a senior leadership role with direct ownership of client retention, account health, team performance and day-to-day delivery. The candidate will be the primary client-facing CSM and the single point of operational accountability.

Key responsibilities

• Serve as the main client-facing CSM, own client relationships and satisfaction, and turn client goals and SLAs into clear priorities for internal teams.
• Lead client calls, set agendas, communicate strategy, manage expectations and resolve escalations.
• Set and adapt PPC and Account Management strategy across the portfolio, regularly review performance and coordinate catalogue, listing and compliance work.
• Manage, coach and develop the PPC, Account Management and CSM teams through 1:1s, set clear responsibilities and quality standards, and recommend recruitment, training or restructuring when needed.
• Maintain visibility of team capacity and workload, allocate accounts and tasks, and keep contingency coverage for critical accounts.
• Own day-to-day project management in ClickUp, establish reporting and optimisation cadences and continuously improve workflows.
• Quality-check PPC and Account Management outputs, reject non-compliant work and step in personally when execution falls short.
• Maintain senior-level expertise in Amazon PPC (Sponsored Products, Sponsored Brands, Sponsored Display) and Account Management (Seller Central, Vendor Central, Amazon Ads Console), acting as a hands-on backstop when needed.
• Keep PPC, Account Management, CSM and Catalogue Coordination aligned as one integrated delivery function and escalate commercial or contractual risks to the CEO.

Required profile

• Extensive hands-on experience in Amazon PPC and Account Management.
• Proven experience as a primary CSM, leading calls and handling escalations.
• Track record of driving client satisfaction, retention and account health.
• Demonstrated experience leading and developing a team in a fast-moving environment.
• Ability to make independent operational and client-facing decisions with minimal oversight.
• Nice to have: previous CSM role, multi-client e-commerce or Amazon agency experience, Walmart or Chewy experience, experience designing operational systems, team restructuring or scaling account operations, and experience with large Amazon portfolios.

Required skills

• Strong project management skills and fluency in ClickUp.
• Excellent understanding of Amazon Seller Central, Vendor Central and Amazon Ads Console.
• Excellent written and verbal English.

What we offer

• Competitive salary.
• 15 days paid holiday.
• Flexible, results-focused hours.
• High level of ownership and autonomy in a long-term leadership role.
• Supportive, high-performance international team.