IT Manufacturing Technician

About the role

A manufacturer is looking for a motivated IT professional to provide onsite support and escalation for enterprise solutions within its Manufacturing and R&D sites. You will work closely with IT Business Partners and Global IT to keep systems efficient, secure and aligned with Industry 4.0 standards.

Key responsibilities

• Provide Level 2 support for manufacturing and R&D systems (desktops, operating systems, antivirus, applications)
• Troubleshoot and resolve technical issues, with proper documentation
• Support integration of manufacturing systems in line with Industry 4.0 standards
• Collaborate with Engineering, Advanced Operations and R&D teams
• Contribute to knowledge base articles and promote shift-left initiatives
• Ensure compliance with IT security standards (patching, antivirus, firewall)
• Take part in global IT projects and support enterprise system adoption
• Recommend and implement process improvements for efficiency and cost savings
• Support shop floor systems and machine-level integrations
• Contribute to incident, problem, change and asset management processes

Required profile

• Bachelor's degree or diploma in Computer Information Systems or equivalent (preferred)
• Fluency in German, written and spoken
• At least 2 years of relevant experience
• Experience in manufacturing or R&D IT environments is an advantage
• ITIL Foundation certification (required)
• IT support experience is welcome

Required skills

• ITIL Foundation
• Industry 4.0 or Microsoft certifications are a plus
• Strong problem-solving, communication and collaboration skills
• Ability to manage multiple priorities in a fast-paced environment and to influence teams