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Junior IT Support Technician

Excis Compliance · Montreux

Nouveau
Onsite Junior 🇬🇧 English
Windows macOS Office 365 ITSM asset tagging CMDB

Description du poste

About the role

Excis Compliance is seeking a proactive Junior IT Support Technician to join its team in Montreux, Switzerland. You will provide on‑site assistance for end‑users, handling a variety of hardware and software issues while following established processes.

Key responsibilities

  • Assist senior technicians with hands‑on on‑site support activities.
  • Handle incidents and service requests according to SOPs.
  • Stage PCs and mobile devices (imaging, enrolment, tagging, testing).
  • Support laptops, desktops, iPhones, iPads and other workplace devices.
  • Perform routine checks of meeting rooms and AV equipment.
  • Install software when remote deployment is not possible.
  • Update CMDB and asset records during deployments and replacements.
  • Troubleshoot basic printer issues.
  • Escalate complex problems with proper documentation.

Required profile

  • Foundational troubleshooting and problem‑solving abilities.
  • Basic understanding of endpoint hardware, peripherals and mobile devices.
  • Good customer service and communication skills.
  • Ability to follow instructions, SOPs and security guidelines.
  • Flexibility to work shifts as needed.
  • Fluent in English and French.

Required skills

  • Windows operating system.
  • macOS operating system.
  • Office 365 suite.
  • IT Service Management (ITSM) tools.
  • Device imaging and staging.
  • Asset tagging and CMDB updates.
  • AV equipment basics.
  • Printer troubleshooting.

What we offer

  • Continuous learning and skills development.
  • Exposure to enterprise environments and modern IT tools.
  • Supportive, growth‑oriented culture.
  • Opportunities to work with global teams.

Questions fréquentes

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Excis Compliance

Montreux