Know Your Customer Quality Assurance Specialist (Associate)

About the role

J.P. Morgan's Global Banking business is looking for a Know Your Customer (KYC) Quality Assurance Tester within its Quality Assurance (QA) team. The team continuously reviews KYC standards, procedures and regulatory requirements to ensure the quality, completeness and accuracy of KYC profiles, working with the KYC Management Team, Global Financial Crimes Compliance and the enterprise-wide control program teams. The role reports to the QA Process Lead for Know Your Customer Quality Assurance.

Key responsibilities

• Test the quality of approved KYC records against Global KYC Standards and capture results in the case management system.
• Review the reliability and integrity of data collected and challenge assumptions where appropriate.
• Anticipate challenges and initiate solutions during QA testing.
• Identify key issues, risks and trends, perform root cause analysis and recommend improvements to business processes.
• Present results to stakeholders, track and monitor corrections to critical defects, and collaborate with global partners on the Global QA framework.
• Consider regulatory requirements and best practices when implementing process changes, and maintain quality and productivity metrics.

Required profile

• First experience in AML risk management.
• Knowledge of Geneva and Global AML regulations, compliance requirements and industry best practices.
• Analytical skills to assess complex client types and risk exposures.
• Experience in banking or a related industry is essential.
• Advanced analytical, communication and presentation skills; able to articulate AML risks and escalate them promptly.
• Ability to conduct root cause and risk analysis.
• French is a plus.