Manager, International Business Systems

About the role

Abbott Cancer Diagnostics is looking for a Manager, International Business Systems to lead a team of application analysts, system administrators and testers within the International IT team. The role supports the stability and continuous improvement of the International Business Unit's Order to Cash (O2C) applications, mainly Salesforce, covering customer and order management through to invoicing. It works closely with product teams and with IT teams such as Salesforce development, integration, architecture, infrastructure, security, data and global IT services. The position is based in the office in Baar, Switzerland.

Key responsibilities

• Manage a team of application analysts, system administrators and testers, including backlog grooming, release planning and enhancement prioritization.
• Translate business strategy into user stories, business requirements and feature requests, and gather user feedback to define application requirements.
• Lead large-scale projects for the International IT team, supporting new product launches and geographic expansion, and contribute to vendor and budget management.
• Track product performance with metrics and analytics, and mentor team members on application management best practices.
• Maintain strong relationships with stakeholders and represent the application management discipline in cross-functional initiatives.
• Manage, support and guide the team, including delegation, performance assessment and training.
• Balance business goals, technical impact, budgets and timelines, and comply with the company's Quality Management System policies.

Required profile

• Bachelor's degree in the field described in the duties, or equivalent vocational education with more than 6 years of relevant experience.
• More than 6 years of relevant experience, including more than 4 years leading or directing people and/or project teams.
• Fluency in English (C1 or above) and excellent written and verbal communication skills.
• Ability to work on a mobile device, tablet or computer for about 90% of a typical day, and to travel 10% of working time, including overnight or weekend trips.
• Authorization to work in the country of work without visa sponsorship.

Required skills

• Preferred: experience with service design and operations, and managing Salesforce and other O2C applications (CPQ, billing, ERP integration).
• Preferred: Agile/Scrum, HL7 interfaces, SDLC project management, and regulated environments (GDPR, SOX, HIPAA, CLIA, GCP, FDA).
• Preferred: knowledge of molecular biology, genomics, translational science or personalized medicine, and knowledge of French, German, Italian, Polish, Spanish or Japanese.