Operations Manager – Marketplace & Admin (60‑100%)

About the role

We are looking for an Operations Manager to become the operational backbone of smartNsales, a fast‑moving B2B platform connecting FMCG brands with markets. Based at our Lucerne headquarters, you will oversee marketplace operations, finance, HR, IT and general administration across several entities.

Key responsibilities

• Manage marketplace operations: process retailer payouts via Stripe, support onboarding of new marketplace locations, provide first‑line field support and monitor platform activity for anomalies.
• Oversee finance and accounting: handle creditors and debtors, execute bank payments, process inter‑company invoices, support month‑end close and coordinate with external accounting firm.
• Lead HR & People administration: prepare contracts, work permits and social insurance, organise onboarding and off‑boarding logistics, maintain HR files and liaise with government agencies.
• Control IT & tools: manage software licences, onboard/offboard users, coordinate access management with the CTO and maintain tools such as Notion, Slack and ClickUp.
• General operations: run day‑to‑day office management at the Lucerne HQ and provide administrative support to the co‑founders.

Required profile

• Based in Central Switzerland, preferably in or near Lucerne.
• Fluent in German and English; French is a plus.
• Minimum 3 years of experience in operations, office management or a similar generalist role.
• Proactive, energetic and process‑oriented.
• Comfortable with Swiss HR, accounting and administrative frameworks.
• Enjoys a multi‑entity startup environment with high ownership.

Required skills

• Notion
• Slack
• ClickUp
• Stripe
• General AI tools

What we offer

• High level of responsibility and ownership in a rapidly growing startup.
• Flexible working time between 60 % and 100 %.
• Opportunity to shape processes across finance, HR, IT and marketplace operations.