Operations Manager, Robotics

About the role

RIVR, part of Amazon, is a robotics team founded in 2024 as an ETH Zurich spin-off, developing wheeled-legged robots for complex, unstructured environments such as stairs, gates, doors and uneven urban terrain. As Operations Manager you will oversee the daily operations of the RIVR site in Zurich and ensure the business runs smoothly and efficiently. The ideal candidate is a strong project manager with excellent problem-solving skills, a background in autonomous logistics (ideally focused on the last mile), a deep understanding of business processes and a hands-on, agile approach.

Key responsibilities

• Design, implement and monitor operational processes and procedures to maximise efficiency, safety, quality and throughput, and identify bottlenecks in field and remote operations.
• Support testing and release validation processes with cross-functional teams and keep operational and testing spaces organised.
• Manage the onsite fleet of robots.
• Coordinate the flow of robots and spare parts across business sites, including with external shipping providers, and with the logistics needs of the Zurich R&D team and other operational teams.
• Allocate operational resources such as personnel, shifts, equipment and materials so projects are completed on time and within budget.
• Collect and analyse operational data to produce reports for internal stakeholders with insights and recommendations.
• Ensure compliance with company policies, industry regulations and safety standards.

Required profile

• Bachelor's degree or higher.
• Working proficiency in English.
• Experience in logistics and/or autonomous vehicles/fleet management (last mile experience is a bonus).
• Preferred: experience with operations and autonomous vehicles in last-mile deliveries, basic German, and knowledge of ticketing, fleet management or ERP systems.