Operations Specialist

About the role

Bolt is a global mobility platform behind ride-hailing, food delivery, scooters, e-bikes and car-sharing, with more than 200 million customers and 4.5 million driver and courier partners across 50 countries. As an Operations Specialist you will build strong relationships with drivers and partners, promote new features and earning opportunities, and own local projects from planning to delivery, working closely with the local operations team and cross-functional stakeholders.

Key responsibilities

• Engage with drivers and partners to grow supply and strengthen their preference for Bolt
• Promote campaigns, new features and earning opportunities
• Monitor supply and quality KPIs and turn insights into action
• Plan and manage local projects end to end, from launches to feature roll-outs
• Collaborate with Marketing, Product, Policy and regional teams
• Improve internal processes and share best practices
• Keep track of competition and the local regulatory landscape

Required profile

• 2-4 years' experience in operations, project management or a similar role
• Proven track record of delivering projects with multiple stakeholders
• Fluent German and English (written and spoken); other languages are a plus
• Analytical mindset, strong communicator, structured and proactive, able to work independently
• Open to occasional field work

Required skills

• Proficiency in Google Sheets or Excel
• Ability to use AI tools efficiently in daily work

What we offer

• A competitive salary and stock options
• Wellness perks and a 1-month paid sabbatical after 5 years
• Hybrid model with at least 12 monthly in-office days
• Career growth opportunities and annual company events