Sales Renewals Representative – North EMEA

About the role

As a Sales Renewals Representative for North EMEA, you will own and drive the renewals process for existing customers, working closely with sales, partners and customer success teams. Your goal is to preserve and expand relationships while ensuring timely renewal orders and identifying upsell opportunities.

Key responsibilities

• Manage the full renewal sales cycle from start to finish, including customer communication and order processing.
• Maintain accurate pipeline and forecast, flagging risks and providing visibility to regional trends.
• Collaborate with sales, partners, distributors and the global renewal manager to capture expansion opportunities.
• Support customers with technical questions through coordination with support and training teams.
• Participate in weekly forecast meetings and provide detailed sales reports.

Required profile

• Proven track record in renewals, sales or customer service, preferably in cybersecurity or IT.
• Strong customer‑focused mindset with excellent communication and listening skills.
• Self‑motivated, target‑oriented and able to work independently, including remote environments.
• Detail‑oriented with solid time‑management and ability to juggle multiple priorities.

Required skills

• Experience with Salesforce or a comparable CRM system.
• Advanced Microsoft Excel skills.