School Admissions Officer

About the role

The Admissions Officer supports the admissions process by managing and nurturing leads to maximise student enrolments. Working closely with the Head of Admissions, the role handles enquiries, processes applications, coordinates and supports interviews and tours, and keeps records so prospective families have a seamless, professional experience. The post reports to the Head of School and has a functional reporting line to the Regional Cluster Head of Admissions.

Key responsibilities

• Manage admissions enquiries: act as first point of contact for prospective families by phone, email and in person, giving information on programmes, admissions process and requirements in line with ISP admissions policies and protocols.
• Coordinate school tours and interviews, scheduling campus visits and meetings with key staff, and support the Head of Admissions in family tours.
• Process student applications and intake, keeping accurate records in the admissions database.
• Maintain the admissions database with accurate applicant information and generate reports for admissions and leadership teams.
• Support admissions events such as Open Days, information sessions and orientation programmes.
• Liaise with prospective families, teachers and finance/administrative staff on application status and next steps.
• Prepare admissions correspondence, offer letters and welcome packs, and keep an organised filing system.
• Assist with new student onboarding and enrolment paperwork, and work with the marketing team on admissions information for promotional materials.

Required profile

• Bachelor's degree in a relevant field such as business administration.
• Fluent in French and English.
• 1 to 3 years of experience in the commercial service sector, including customer service.
• Strong customer experience skills, organisation and critical thinking.

Required skills

• Data management and analytical skills, with technology proficiency for organising and analysing admissions data and generating reports.
• Experience managing a CRM system (HubSpot or Salesforce preferred).