Senior Account Manager – Cloud Solutions

About the role

As a Senior Account Manager at Xelon, you will be the key link between customers and our technical teams, driving long‑term partnerships and ensuring outstanding satisfaction for our Swiss cloud solutions.

Key responsibilities

• Identify and acquire new customers through outbound and inbound sales activities.
• Manage and grow a portfolio of existing accounts (MSPs, ITSPs, large SMBs).
• Serve as the primary point of contact for customer inquiries and requests.
• Identify upselling and cross‑selling opportunities to maximize customer lifetime value.
• Own the sales cycle from first contact to closing and onboarding.
• Coordinate with internal teams (platform, product, operations, finance) to deliver solutions.
• Support onboarding of new customers and ensure smooth implementation.
• Monitor account performance, provide regular reporting and insights.
• Proactively identify risks and resolve issues to maintain high satisfaction.

Required profile

• At least three years of experience in account management, sales, business development or customer success within a technology company focused on IT infrastructure.
• Solid understanding of IT infrastructure and cloud concepts (IaaS, PaaS, public/private cloud, VMs, backup, storage, containers).
• Self‑starter with strong drive, ownership and a proven track record of meeting or exceeding sales targets.
• Bachelor’s degree in Information Systems, Business, Marketing or a related field.
• Fluent in German and English (spoken and written) and able to follow Swiss German.
• Customer‑centric mindset and collaborative team player.

Required skills

• Experience with CRM systems such as Salesforce or HubSpot.
• Technical affinity for cloud infrastructure and related technologies.

What we offer

• Competitive salary with performance‑based incentives.
• Creative freedom to contribute decisively to a fast‑growing tech scale‑up.
• Flexible working hours and remote options.
• Innovative environment with modern tools supporting your work.
• Young, dynamic team that celebrates successes together.