Senior Account Manager

About the role

Xelon delivers secure, scalable and automated Swiss cloud infrastructure (IaaS to SaaS) for regulated industries such as technology, finance, insurance and public services. It is looking for a motivated, customer-focused Senior Account Manager (100%) to act as the key link between its customers and its technical teams, driving long-term partnerships and customer satisfaction.

Key responsibilities

• Acquire new customers through outbound and inbound sales, working closely with the Business Development Representative and the marketing team.
• Manage and grow a portfolio of existing customer accounts (MSPs, ITSPs, large SMBs).
• Serve as the main point of contact for customer inquiries and requests, and build long-term relationships with key stakeholders.
• Identify upselling and cross-selling opportunities to maximise customer lifetime value.
• Own the sales cycle from first contact to closing and onboarding, and coordinate with platform, product, business operations and finance teams.
• Support onboarding and implementation, monitor account performance, report regularly and proactively resolve issues.

Required profile

• At least three years of experience in account management, sales, business development or customer success in a technology company focused on IT infrastructure, ideally mid-market.
• Bachelor's degree (or equivalent) in Information Systems, Business, Marketing or a related field.
• Fluent spoken and written German and English, able to follow Swiss German conversations.
• Proven track record of meeting or exceeding sales targets.

Required skills

• Solid understanding of IT infrastructure and cloud basics (IaaS, PaaS, public/private cloud, VMs, backup, storage, containers).
• Experience with CRM systems such as Salesforce or HubSpot.
• Nice to have: HubSpot experience or certification, knowledge of AI tools, and additional languages.

What we offer

• Competitive salary with performance-based incentives tied to growth and sales success.
• Flexible working hours and remote options.
• A modern tech scale-up with a strong existing customer base and a young, dynamic team.