Senior Business Product Owner – Digital Service Solutions

About the role

Roche Diagnostics' Global Customer Support (GCS) supports regional and local service organisations with training, spare parts and digital tools, acting as the bridge between service teams and Global Business. Within GCS, the Digital Service Solutions (DSS) chapter manages a service and data management IT portfolio and runs agile teams. DSS is looking for a senior professional (m/f/d) with a background in designing advanced information systems to lead digital business transformation and oversee key deliverables such as the business capability model and product backlog.

Key responsibilities

• Orchestrate digital business transformation and oversee critical deliverables, including the business capability model and product backlog
• Bring the vision of the product to life and find synergies and optimisations across the ecosystem
• Use market knowledge, innovative thinking and automation concepts to deliver business solutions that support strategy
• Drive innovation and efficiency of the digital process chain and customer journey end-to-end, across products and domains
• Own business program demand exploration, analysis and roadmap delivery, and contribute to the domain roadmap plan
• Collaborate across programs and value streams to build efficient end-to-end processes, data models or products

Required profile

• Strong communication and senior stakeholder management skills, able to inspire and motivate others
• Excellent spoken and written English
• Strategic thinker who can turn strategies into tangible results, with strong solutioning, problem-solving and analytical skills
• Entrepreneurial, solution-oriented and customer-centric mindset
• Ability to keep the big picture in mind and act with high self-motivation

Required skills

• Sound background in relevant technologies such as Salesforce CRM, Data Cloud, Advanced Analytics, AI, medical/IVD device engineering and lab automation
• Up to 30% international travel required