Senior Desk Side Support Engineer

About the role

The Senior Desk Side Support Engineer provides L2/L3 on‑site assistance for a multinational environment in Geneva. The role focuses on maintaining high availability of Windows workstations, mobile devices and collaboration tools for executive users.

Key responsibilities

• Deliver desk‑side support for Windows 10/11 laptops, desktops, mobile devices and peripherals, troubleshooting hardware, software, network, VPN and Wi‑Fi issues.
• Manage incidents and service requests in ServiceNow, ensuring SLA and KPI compliance.
• Support Microsoft 365 suite, Teams, Zoom, Exchange Online and conference‑room technologies.
• Provide VIP and executive support, prioritising critical incidents to minimise downtime.
• Handle endpoint deployment, patching and security using Microsoft Intune, SCCM/MECM and imaging tools.
• Administer Active Directory, Azure AD/Microsoft Entra ID, MFA, Group Policy and endpoint compliance.
• Coordinate with global IT teams and vendors while maintaining asset inventory and technical documentation.

Required profile

• 7–9 years of experience in enterprise IT support, preferably in multinational organisations.
• Fluent in English and Spanish; French is a plus.
• Strong problem‑solving skills and ability to work under pressure for executive users.

Required skills

• Windows 10/11, laptops, desktops, mobile devices, peripherals
• Hardware, software, network, VPN and Wi‑Fi troubleshooting
• Microsoft 365, Teams, Zoom, Exchange Online
• ServiceNow or similar ITSM tool
• Microsoft Intune, SCCM/MECM, imaging tools
• Active Directory, Azure AD/Microsoft Entra ID, MFA, Group Policy
• English, Spanish (French optional)