Specialist Foreign Trade & Process Excellence

About the role

Geistlich, a manufacturer of medical products that regenerate bone, cartilage and soft tissue, is looking for a Specialist Foreign Trade & Process Excellence in Root, Switzerland. The role combines international order management with process improvement and digital transformation of partner services and foreign trade.

Key responsibilities

• Manage international customer orders from entry to delivery and invoicing, acting as key contact for international customers, distributors and internal stakeholders
• Coordinate international shipments, transport bookings and trade documentation, ensuring customs compliance
• Monitor order execution and resolve operational issues with Sales, Logistics and Warehouse, and support daily Partner Services operations
• Analyse, standardise and improve Partner Services and foreign trade processes
• Lead cross-functional improvement and transformation projects from concept to implementation
• Drive optimisation and digitalisation of SAP S/4HANA processes and automation initiatives
• Develop KPIs, dashboards and process documentation, and work with the Head of Partner Services to turn business needs into sustainable solutions

Required profile

• Higher education in Business Administration, Supply Chain Management, Business Information Systems or a comparable field
• Several years of experience in Process Management, Operational Excellence, Supply Chain or Customer Service Operations
• Project management and cross-functional collaboration experience
• Strong analytical skills, structured and solution-oriented approach, high ownership and reliability
• Very good command of English
• Knowledge of Lean Management, Continuous Improvement and international trade is an advantage

Required skills

• Strong SAP knowledge, ideally SAP S/4HANA
• Lean Management and Continuous Improvement

What we offer

• A diverse role with opportunities to shape and improve processes
• International projects across business functions
• The chance to drive digitalisation, automation and process excellence
• An international working environment and a collaborative team