Strategic Account Manager

About the role

OPAL is looking for an ambitious Strategic Account Manager to own and grow a portfolio of strategic customer relationships across Germany, Switzerland, or Austria. You will act as the trusted strategic point of contact, understanding each client’s business beyond the immediate deal and helping shape the future of modern supply chains.

Key responsibilities

• Own and expand a global portfolio of strategic accounts, acting as the primary strategic contact.
• Develop and execute a business plan for each account, translating client goals into clear initiatives, targets, and milestones.
• Assess customers’ current processes, identify optimisation opportunities with OPAL’s solutions, and drive implementation.
• Identify cross‑selling and upselling opportunities based on evolving customer needs.
• Build long‑term trusted relationships with decision‑makers, serving as a strategic sounding board.
• Lead contract and terms negotiations focused on value rather than price.
• Collaborate with internal departments to ensure smooth handover and implementation of the client strategy.
• Represent OPAL at trade fairs and customer events as an ambassador of the strategic approach.
• Maintain accurate pipeline and account data in the CRM to sharpen account strategy.

Required profile

• Minimum five years of consultative sales experience in IT, Auto‑ID, or supply‑chain solutions.
• Ambitious “farmer‑and‑hunter” mindset, motivated to win new strategic business and deepen existing accounts.
• Confident communicator able to engage decision‑makers at all levels and negotiate from a position of demonstrated value.
• Structured, self‑driven work style with a long‑term strategic view.
• Fluent in German and English, holder of a valid category B driver’s licence and willingness to travel as required.

What we offer

• A collegial team with short decision‑making paths.
• Company car with private use.
• Flexible working conditions.
• Opportunity to accelerate your career and actively contribute to solution development.