Strategic Customer Success Manager – EMEA

About the role

This is a strategic, customer‑facing position focused on building long‑term partnerships with enterprise and strategic clients across the EMEA region. You will manage a portfolio of 20–30 high‑value accounts, aligning customer objectives with product capabilities and driving measurable outcomes.

Key responsibilities

• Build and nurture strategic relationships with enterprise customers, acting as a trusted advisor.
• Lead onboarding, adoption, and long‑term value realization initiatives.
• Analyze usage data across multiple products to identify expansion and integration opportunities.
• Own commercial outcomes such as renewals, expansions, retention, and new‑product adoption, managing NRR and GRR metrics.
• Collaborate with Sales, Engineering, and Customer Success leadership to develop scalable customer‑management approaches.
• Represent customer feedback internally to influence product priorities and improve the overall experience.

Required profile

• 7–10 years of experience in Customer Success, Account Management, or Strategic Partnerships within a fast‑paced SaaS environment.
• Proven track record delivering measurable value for technical, complex, or mission‑critical products.
• Strong commercial acumen with a history of achieving renewal, retention, and expansion targets.
• Deep understanding of the DACH market and ability to provide market insights for go‑to‑market strategies.
• Fluency in English and German; additional languages are a plus.

What we offer

• Opportunity to work on innovative AI‑first products with high impact.
• High‑autonomy, fast‑moving environment focused on results over hierarchy.
• Fully remote setup across Europe with monthly coworking stipend for non‑hub locations.
• Annual discretionary professional‑development stipend and travel allowance.
• Company‑wide annual offsite in a different international location each year.