Support Engineer - Robotics & Sensing

About the role

Bota Systems builds force/torque sensors and the software that lets robots sense and learn from touch, serving research labs and industrial integrators. It is looking for a Support Engineer in Zurich to troubleshoot technical problems and help customers become more capable. The start date is as soon as possible.

Key responsibilities

• Handle incoming support tickets end to end: triage, reproduce, diagnose and resolve issues across sensors, communication interfaces, drivers and software tools.
• Help customers integrate sensors with their robots and software stacks (e.g. ROS 2, Python/C++ APIs, industrial fieldbuses).
• Escalate well-documented bugs and feature requests to engineering and follow them through to resolution.
• Turn recurring questions into documentation, FAQs and example code.
• Join customer calls for setup, debugging and onboarding and feed learnings back into the product.

Required profile

• Degree in Robotics, Electrical Engineering, Computer Science, Mechatronics or a related field.
• Ideally 1-3 years of experience in technical support, field application engineering or customer-facing engineering.
• Ability to explain technical issues clearly in writing and on calls to researchers and industrial engineers.
• Structured way of working: keeping tickets organized, documenting findings and closing the loop.
• Fluent English; German is a plus.

Required skills

• Solid hands-on skills with Linux, Python and ideally C++, and comfort debugging hardware-software systems.
• Nice to have: ROS 2, PLC programming, EtherCAT or other industrial protocols, robot arms from major manufacturers, force control or sensor integration, ticketing and documentation tools.

What we offer

• A key role between customers and the engineering team, with direct influence on product quality.
• Hands-on work with state-of-the-art sensors, robots and teleoperation setups.
• A small, highly technical team in Zurich.

To apply, send your CV and a short note describing a tricky technical problem you helped someone solve.