Technical Support Specialist

About the role

Imagine stepping into the frontline of Destinus everyday operations where you become the go‑to person who keeps our teams connected, equipped, and running smoothly. As a Technical Support Specialist you will support users in the operation of corporate information systems while maintaining the full IT setup of the local office. From computers and software to communication tools, office equipment and network infrastructure your work ensures everything functions reliably so the team can move fast without friction.

Key responsibilities

• Providing support to users both online and offline for corporate hardware and software issues.
• Performing initial diagnostics when hardware or software problems occur.
• Restoring devices and systems to working order, except for complex or major repairs.
• Setting up new computers (laptops and desktops) for users on Windows, macOS and Linux.
• Installing and connecting office equipment like printers and scanners to the office computer networks.
• Configuring network equipment to ensure smooth operation.
• Handling the transfer of faulty equipment for repairs and confirming it is back in working condition.
• Assisting with equipment purchases by defining requirements and accepting deliveries.
• Managing user accounts and setting up access permissions within information systems.
• Monitoring equipment performance, network operation, and user activity.
• Creating user guides to help staff effectively use equipment and software.

Required profile

• Degree in information technology or a related field.
• 3+ years of experience in a technical role with a wide range of responsibilities.
• Proficiency in Linux installation and administration.
• Experience with virtualization of computing resources.
• Experience configuring and supporting engineering software such as CAD, PLM, CFD.
• Knowledge of Microsoft 365 and Active Directory (users, groups, etc.).
• Ability to set up network equipment including switches and firewalls.
• Experience organizing work with remote users and support tools.
• Fluency in English.