Travel Experience Specialist Trainee (Full-time)

About the role

We are looking for a motivated Travel Experience Specialist Trainee to join MyMountains in Lucerne. You will design and coordinate bespoke travel itineraries, working closely with hotels, transport providers, guides and activity partners to deliver memorable mountain experiences.

Key responsibilities

• Plan and assemble detailed travel itineraries, including hotels, trains, restaurants, tickets and activities.
• Manage the pool of tour guides and ski instructors – track availability, bookings and contracts.
• Negotiate rates and conditions with suppliers and prepare quotations for day‑tour packages.
• Provide customer support via phone and email, handling inquiries and resolving issues.
• Maintain up‑to‑date client itineraries and ensure all bookings are confirmed within budget.
• Participate in weekend and public‑holiday duty rotations during peak season.

Required profile

• Highly autonomous, organized and detail‑oriented.
• Problem‑solver with a “nothing is impossible” attitude.
• Degree in Tourism or 1–3 years of relevant industry experience.
• Fluent German and excellent English communication skills.
• Swiss citizenship or legal right to work in Switzerland.

Required skills

What we offer

• 1‑year fixed‑term contract (100 % FTE) with potential conversion to permanent employment.
• Competitive salary based on experience.
• Full reimbursement of Swiss Federal Railways “half‑tax” travel pass.
• Dynamic, small‑team environment with fast‑track growth opportunities.
• Opportunity to work on unique travel experiences in a stunning mountain setting.