UX Lead – WIPO Digital Initiatives

About the role

The UX Lead is based in the Digital Initiatives Unit of the ICT Department within WIPO's Corporate Management and Transformation Sector, in Geneva. The unit sets guidelines and standards for digital products and infotech projects and oversees the UX strategy and the WIPO IP Portal products. The UX Lead coordinates user experience research and design centrally, ensures consistent user experiences across WIPO's external digital ecosystem and integrates user research into the development of WIPO's business applications. The post is a limited-term fixed-term position of 2 years (maximum cumulative length of 5 years).

Key responsibilities

• Develop and oversee WIPO's UX strategy, setting up governance and collaboration with business units and applying new analytical methods.
• Define user research standards and act as an adviser on integrating research into product development.
• Advocate for the user perspective and foster a user-centred culture.
• Advise on improving UX of external-facing business applications and ensure designs meet usability, sustainability and accessibility standards.
• Create high-quality designs and user journeys, and advise in product development meetings and agile ceremonies.
• Integrate market trends and user expectations into the UX strategy and operational guidelines.
• Oversee external UX consultants, validate deliverables and ensure compliance with standards.
• Monitor key indicators of UX value using AI and digital tools, and run workshops to promote user-centredness.

Required profile

• Advanced university degree in User Experience Design or a related field (a first-level degree plus two years of relevant experience may be accepted in lieu).
• At least seven years of progressive UX design experience, including user research and leading large-scale digital initiatives.
• Excellent written and spoken English; knowledge of other UN languages, particularly French, is desirable.
• Domain knowledge of patent, trademark office operations or similar IP environments is desirable.

Required skills

• End-to-end UX design and user research techniques.
• Familiarity with agile practices and tools such as JIRA and Microsoft Office.
• Digital tools, AI-enabled applications and online collaboration platforms.
• Good knowledge of sustainable UX and of IP.