Senior Systems Business Analyst

About the role

The Senior Systems Business Analyst will design, build, and maintain automation workflows for field service and sales implementations, and ensure the Salesforce Field Service and Sales platforms operate as expected. The role involves creating test scripts, conducting system integration testing (SIT) and user acceptance testing (UAT), and collaborating with stakeholders to drive project success.

Key responsibilities

• Develop, configure, and debug Flow automations and Lightning record pages.
• Create comprehensive test scripts from functional specifications and execute SIT and UAT across environments.
• Track and manage defects, work with development teams to resolve issues, and perform regression testing as needed.
• Collaborate with business stakeholders, developers, and cross‑functional teams to validate new features, updates, and integrations.
• Continuously evaluate and improve testing processes, tools, and documentation.

Required profile

• 8+ years of experience as a Business Analyst focusing on Salesforce Field Service Cloud, Sales Cloud or related applications.
• Strong analytical, problem‑solving and communication skills, with ability to work independently and manage multiple priorities.
• Experience with Agile/Scrum methodologies is a plus.

Required skills

• Salesforce (Field Service Cloud, Sales Cloud, Conga) configuration and Flow development.
• Lightning record page design and object data model setup.
• Test script creation, SIT, UAT and defect management.
• Agile/Scrum project delivery.
• Salesforce certifications (Field Service Consultant preferred; Administrator or Service Cloud a plus).