Air Import Agent (50-60%) - Part-Time

About the role

Expeditors International, a global logistics provider, is strengthening its team in Kloten, Zurich or Morbio Inferiore, Ticino, with an Air Import Agent for 50-60% time. The role covers air import shipments independently, from receiving documents until final delivery, and suits someone who enjoys taking responsibility in a dynamic environment.

Key responsibilities

• Manage air import shipments independently, from document receipt to final delivery
• Prepare, process and route shipments, monitor them proactively and resolve delays or discrepancies
• Maintain accurate shipment information and milestones in Workboard and other operating systems
• Make sure customers and customs brokers receive all required documents on time
• Complete accurate and timely customer and vendor billing and resolve discrepancies
• Give customers proactive updates, professional advice and a high level of service
• Follow customer-specific SOPs, operational standards, internal policies and government regulations
• Coordinate with customers, airlines, customs brokers, overseas offices and other partners
• Identify improvements to processes, efficiency, data quality and customer satisfaction

Required profile

• Completed commercial apprenticeship, preferably in freight forwarding or logistics
• At least 2 years of professional experience in air freight
• Fluent written and spoken German; required if working in Kloten
• Excellent written and spoken English (minimum B2)

Required skills

• Structured, detail-oriented and quality-focused working style
• Strong customer focus and teamwork skills

What we offer

• A stable global company with a strong local team spirit
• Comprehensive training and professional development programmes
• Career opportunities within the global network
• Modern workplaces and free parking

The start date is immediate or by mutual agreement. Applications are sent by email to the company.