Boutique Director - Geneva Flagship

About the role

Universal Genève is opening its first flagship boutique in Geneva and seeks a proactive leader to define its identity, build the team and drive the brand’s historic revival. As Boutique Director you will be the face of the Maison, delivering an unrivalled luxury experience to a discerning local and international clientele.

Key responsibilities

• Act as the perfect host, providing personalized client experiences from first inquiry to final delivery without hand‑offs.
• Lead service recovery, anticipating and resolving issues before they are noticed.
• Represent Universal Genève as the primary brand ambassador, forging high‑level partnerships within Geneva’s elite ecosystem.
• Design and host exclusive private viewings and tailored events that showcase the brand’s mechanical mastery.
• Drive commercial success with full P&L ownership, monitoring market trends and adapting strategies to exceed financial targets.
• Oversee daily operations, inventory management and boutique security to maintain flawless standards.
• Recruit, train and lead an Assistant Boutique Director and a team of Client Advisors, shaping a high‑performing service culture.

Required profile

• Inspirational leader with an entrepreneurial mindset ready for a historic challenge.
• Deep understanding of the luxury watch market and high‑net‑worth client expectations.
• Strong networking abilities to build strategic relationships with Geneva’s elite.
• Proven experience managing a boutique or luxury retail operation with full P&L responsibility.

Required skills

• Exceptional clienteling and relationship‑building capabilities.
• Leadership and team‑development expertise.
• Strategic partnership development.
• Operational excellence in inventory and security management.