Client Advisor - Luxury Boutique

About the role

The Client Advisor provides exceptional, personalized service to clients in order to maximize sales and achieve business objectives. The role focuses on building personalized experiences, understanding each client's preferences to recommend suitable products and services, and offering expert guidance during the shopping experience.

Key responsibilities

• Sell according to company standards, ensuring accurate transactions, proper product handling, replenishment and store organization
• Contribute to store objectives through strong individual sales performance and support for store KPIs
• Build long-term client relationships using CRM tools and client insights to drive loyalty and repeat business
• Provide high-level customer service throughout the client journey, including after-sales support, complaint handling with supervisor guidance and follow-up on client requests
• Identify opportunities to improve client satisfaction, personal performance and selling techniques
• Act as an ambassador of the brand, telling its story and heritage and following the Maison's selling ceremony
• Keep up to date on products, collections and category knowledge
• Work collaboratively with colleagues and store management to share client insights, product feedback and best practices

Required profile

• Relevant work experience as Client Advisor in a luxury boutique
• Alignment with the Loro Piana brand identity and passion for its products
• Strong luxury touch and approach
• Fluent English and German; other languages are a plus

Required skills

• Excellent interpersonal and relationship-building skills
• Strong clienteling skills