Client Experience Project Manager

About the role

As a Client Experience Project Manager you will shape and deliver innovative in‑store and digital experiences that showcase Jaeger‑LeCoultre’s heritage. You will own projects from concept through rollout, ensuring seamless integration of storytelling, technology and brand standards across boutiques and online platforms.

Key responsibilities

• Lead the design, installation and activation of interactive and phygital installations for new point‑of‑sale openings and existing boutiques.
• Manage in‑store screen deployment, audiovisual experiences and integration of heritage content into retail software.
• Oversee boutique rollout logistics, coordinate with Store Design, Visual Merchandising and commercial teams, and act as the primary market contact.
• Develop usage guidelines, training toolkits and support adoption of new tools at points of sale.
• Pilot online watchmaking experience projects, integrate storytelling content on the website and guide external agencies on new functionalities.
• Control project budgets, purchase orders, invoicing and financial forecasting, and build reporting frameworks to evaluate performance.

Required profile

• 5‑7 years of proven project management experience in luxury retail, client experience, visual merchandising or trade marketing.
• Demonstrated success deploying phygital tools or experiential retail installations across multiple markets.
• Familiarity with boutique rollout processes and retail operations is a plus.

Required skills

• Cross‑functional project management coordinating internal stakeholders and external vendors.
• Strong business acumen and sensitivity to luxury brand codes.
• Analytical mindset with ability to build and interpret performance reports.
• Proficiency in Microsoft Excel and PowerPoint; experience with project management and reporting tools is advantageous.
• Client‑centric mindset.