Customer Collection Specialist – Zurich

About the role

We are looking for a motivated and customer‑oriented professional to join our team in a dynamic and growing environment. The ideal candidate is eager to develop their skills in client relationship management and credit recovery, combining strong communication abilities with empathy and a solution‑driven approach. This role offers the opportunity to work closely with clients, negotiate sustainable payment solutions, and contribute to maintaining positive and professional relationships even in sensitive situations.

Key responsibilities

• Phone contact with clients for credit management and debt recovery
• Active listening to clients’ situations and identification of sustainable payment solutions
• Negotiation of repayment plans and monitoring of agreed arrangements
• Management and updating of cases in internal systems
• Collaboration with the team to monitor open positions
• Maintaining a professional and empathetic approach even in sensitive situations

Required profile

• Commercial training (commercial apprenticeship or equivalent qualification)
• Native German and good knowledge of English
• Excellent communication skills and strong customer listening abilities
• Aptitude for managing customer relationships over the phone
• Empathy, mediation skills, and solution‑oriented mindset
• Attention to detail, organizational skills, team spirit and reliability