Customer Quality Engineer (80-100%)

About the role

Join Hitachi Energy's Gas Insulated Switchgear (GIS) factory in Zurich, supporting the energy transition with cutting‑edge equipment. As a Customer Quality Engineer you will combine technical expertise with direct customer interaction to drive quality improvements.

Key responsibilities

• Lead root‑cause analysis for GIS quality cases and manage multi‑customer quality incidents.
• Own internal and external customer complaints, ensuring fast, sustainable resolutions.
• Project‑manage larger quality cases, identify improvements and drive implementation.
• Prepare and present reports to stakeholders and run sustainable improvement projects.
• Support or lead on‑site investigations and prepare method statements for troubleshooting.

Required profile

• 3‑5 years of experience in electrical power systems, preferably with gas‑insulated switchgear.
• Background in quality function or project management.
• Strong communication skills and cultural sensitivity.

Required skills

• Root‑cause analysis methodologies (8D, A3).
• Project management practices.
• Commissioning of GIS systems (plus).
• Fluent English; German and other languages beneficial.