Customer Success Manager – Signature Success

About the role

The Customer Success Manager (CSM) will be the primary contact for Salesforce’s highest‑profile customers enrolled in the Signature Success Plan. You will partner with a small set of accounts to ensure they achieve maximum value from their Salesforce investment.

Key responsibilities

• Own the end‑to‑end delivery of Signature Success services, including renewals and expansion opportunities.
• Build and maintain relationships with IT and business executives, sponsors, and decision‑makers within customer organisations.
• Provide proactive guidance on Salesforce features, coordinate quarterly reviews, and recommend releases to optimise platform performance.
• Act as the technical liaison during high‑severity incidents, managing expectations and communications through resolution.
• Collaborate with internal teams (Sales, Engineering, Product Management) and external partners to address customer needs.

Required profile

• 5+ years of experience in technical customer success, SaaS platforms, consulting, or solutions architecture.
• Exceptional communication and presentation skills, with the ability to influence executives and C‑level stakeholders.
• Strong analytical ability to translate technical concepts into business outcomes.
• Willingness to work from a local Salesforce office three days a week.

Required skills

• Deep knowledge of the Salesforce platform and its products.
• Proficiency in German (preferably Swiss German) or French, and English.