Desktop Support Engineer – On‑site Backfill

About the role

H‑Tech Supports (HTS) is seeking an on‑site Desktop Support Engineer to backfill an existing position in Mägenwil. You will provide hands‑on technical assistance to end users, ensuring smooth operation of desktops, laptops and related enterprise applications.

Key responsibilities

• Diagnose and resolve hardware and software issues for end users.
• Manage tickets, document solutions and escalate complex problems when needed.
• Support desktop and laptop deployments, routine system checks and Windows/Office installations.
• Troubleshoot network connectivity and assist with IMAC (Installs, Moves, Adds, Changes) activities.
• Collaborate on site surveys, audits and maintain accurate asset records.
• Ensure compliance with HTS standards and client service‑level agreements.

Required profile

• Strong technical support and help‑desk experience with a focus on user‑centric problem solving.
• Solid IT foundation covering hardware, software, operating systems and basic networking.
• Proven ability to work on‑site in Mägenwil, prioritize tasks in a fast‑paced environment and cooperate with global and local teams.
• Clear written and verbal communication in English; additional local language skills are a plus.
• Relevant certifications such as CompTIA A+, Network+ or Microsoft certifications, or equivalent practical experience.

Required skills

• Windows operating system and Microsoft Office suite.
• Desktop and laptop hardware, peripherals and common enterprise applications.
• Basic networking concepts and troubleshooting.
• Ticketing systems and user account management.
• Software deployment and routine system maintenance.

What we offer

• Opportunity to work with a global pool of experienced IT engineers.
• Exposure to a wide range of managed IT services and enterprise environments.
• Collaborative team culture focused on operational continuity.