Front Desk Receptionist – Luxury Brand (Zug)

About the role

We are seeking a professional Front Desk Receptionist to be the first point of contact for a prestigious luxury brand in Zug. You will ensure every client, guest and business partner receives a personalized, high‑end experience while supporting daily showroom operations.

Key responsibilities

• Welcome clients, guests and partners, delivering an exceptional luxury experience.
• Represent the brand with professionalism, elegance and discretion.
• Maintain the reception area and ensure the showroom is presented to the highest standards.
• Handle incoming calls, emails and correspondence promptly and courteously.
• Coordinate appointments, meetings and showroom visits.
• Support the Sales Team with administrative and operational tasks.
• Prepare meeting rooms and hospitality services for VIP guests.
• Manage courier services, deliveries and general office administration.
• Maintain accurate records and protect confidential information.
• Collaborate with internal departments to guarantee outstanding customer experience.

Required profile

• Minimum 2 years of experience in reception, front desk, customer service or hospitality, preferably in luxury retail or premium corporate environments.
• Fluent in English and German (mandatory).
• Excellent communication and interpersonal skills.
• Professional appearance with strong etiquette.
• Customer‑service mindset with a welcoming attitude.
• High level of discretion, reliability and attention to detail.
• Ability to work rotating shifts from Monday to Saturday.

Required skills

• Proficiency with Microsoft Office Suite.