Global Account Manager

About the role

SHL Medical designs, develops and manufactures self-injection devices such as autoinjectors and pen injectors, partnering with pharmaceutical and biotech companies. As Global Account Manager you build and maintain strong relationships with existing customers, act as their main point of contact after the development agreement is signed, negotiate the supply agreement, provide continuous support and generate new business.

Key responsibilities

• Support the design of account strategies and help execute account plans
• Negotiate commercial supply agreements based on pricing from the Pricing & Offer Management team, including price increases, supply scale-ups and other changes
• Act as the main contact after the development agreement is signed, ensuring transparency in contracts and responsiveness to customer changes
• Secure customer approval of the supply agreement and transfer customers to supply chain and operations
• Handle escalations, review the contract regularly and build relationships with existing and new stakeholders to generate leads
• Collaborate with the Business Development team on new business opportunities

Required profile

• At least 7 years of experience in key account management
• Strong B2B account management and sales experience with complex products, long sales cycles and multiple stakeholders
• Understanding of technical aspects of medical technology products, and ability to learn them
• Excellent interpersonal and communication skills, proactive and responsive to clients
• Ability to manage stakeholder groups from diverse cultural backgrounds and drive the commercial agenda
• Strong sales project management, analysis and problem-solving skills
• Willingness to travel overseas about 20% of the time
• Fluent written and spoken English

Preferred qualifications

• Experience in the pharmaceutical, biotechnology, med-tech, primary or secondary packaging or drug delivery device industry
• Fluency in Mandarin and German, written and spoken

What we offer

• Challenging assignments in a fast-growing, innovative industry
• Multicultural team and modern working environment
• Personal and professional development opportunities
• Flexible hours and a hybrid working policy