Head of Customer Engagement, Global CE&O
biibhr · Baar
Description du poste
About the role
The Head of Customer Engagement will lead Biogen’s global transformation of omnichannel, digital and social capabilities across priority therapeutic areas, driving a differentiated customer experience.
Key responsibilities
- Define and execute a global omnichannel transformation roadmap, ensuring consistent program implementation worldwide.
- Establish KPIs, measurement plans and test‑and‑learn processes to continuously improve customer experience.
- Lead a global learning and capability program, covering both technical and soft‑skill development.
- Collaborate with Global CE&O, iCoE, product development, regional and in‑country teams to embed future‑ready capabilities.
Required profile
- Minimum 15 years of experience in the pharmaceutical or biotechnology industry.
- Proven senior‑level leadership in omnichannel and digital solutions with strong change‑management track record.
- Strategic, collaborative mindset with excellent communication and ethical integrity.
Required skills
- Advanced analytical and strategic skills in customer excellence.
- Experience defining and executing global omnichannel strategies.
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biibhr
Baar