Housekeeping Supervisor

About the role

The Mandarin Oriental Palace Luzern, a 136-room and suite luxury hotel with restaurants, a bar, meeting facilities, a spa and a fitness room, is looking for a Housekeeping Supervisor. The supervisor oversees daily housekeeping operations, ensures the highest standards of cleanliness and service in guest rooms and public areas, and leads and supports the housekeeping team. The position reports to the Executive Housekeeper.

Key responsibilities

• Represent the Executive Housekeeper and Assistant Executive Housekeeper in their absence
• Allocate and coordinate teams in early and late shifts
• Manage projects and administrative tasks, and organise your own shift smoothly
• Support, train and coach the housekeeping team
• Check rooms, public areas and back areas
• Ensure compliance with hygiene and Mandarin Oriental quality standards
• Note guest preferences and handle guest complaints

Required profile

• Completed vocational training in the hotel industry and first experience in housekeeping
• Very good German and English; other foreign languages are an advantage
• Good computer skills, ideally with PMS knowledge
• Communication skills, high-quality awareness, good manners and a well-groomed appearance
• Responsibility, team spirit, organisational skills, resilience and flexibility, including weekend and holiday shifts

What we offer

• Learning and development programmes tailored to different career stages
• MOstay: complimentary nights and attractive rates for you and your family
• Health benefits and wellness programmes for colleagues worldwide
• Stays at Swiss Deluxe Hotels properties across Switzerland